Noah replacement phone order

Monday 2014-03-03 afternoon by chat.

 

Thank you for your patience! Your AT&T Representative will be with you shortly.

Welcome! You are now chatting with ‘Tanika McCrary’

Johannes Ernst: Attempted to call three times, got disconnected during hold every time, so now I’m trying chat. I hope that works better.

Tanika McCrary: Hello Johannes!

Tanika McCrary: I see that you are looking to upgrade a device – No worries we can go through the process of getting this done together tongith

Johannes Ernst: I’d like to get a new contract for my 408-306 line, which is out of contract. I’d like an LG Expression for it, but cannot see how I can order this through the web interface. Can you get that form me? Thanks.

Tanika McCrary: We can definitely look into it!

Tanika McCrary: I like that phone, it’s very handy

Johannes Ernst: you still there?

Tanika McCrary: I am, looking into this phone you want

Tanika McCrary: Which line is it for?

Johannes Ernst: I already stated that above.

Tanika McCrary: Thank you.

Tanika McCrary:

Tanika McCrary: Okay, so you want the LG Expression for the line 408306

Tanika McCrary: Correct?

Johannes Ernst: I already said that.

Tanika McCrary: Making sure.

Tanika McCrary: For this line, is the last four digits 0293?

Johannes Ernst: yes

Tanika McCrary: Great!

Tanika McCrary: You want the 2 year contract yea?

Johannes Ernst: The shortest available that gives me the phone for free.

Tanika McCrary: ok

Tanika McCrary: You have 30 days from when you get the phone to enroll in mobile insurance if you don’t already ahve it

Johannes Ernst: no interest

Tanika McCrary: Okay

Tanika McCrary: Okay, can I have your email address? This is to send the tracking information to you

Johannes Ernst: Johannes.Ernst@mac.com I believe you already have it.

Tanika McCrary: And is your shipping address 668 Starbush Dr Sunnyvale, CA, 94086

Tanika McCrary: We do have it, we have to make sure it is correct though

Johannes Ernst: yes

Tanika McCrary: great

Tanika McCrary: Okay, so the only thing you are paying today, is the taxes of $14.95 – I waived the shipping fee

Johannes Ernst: ok

Tanika McCrary: I need a bank or credit/debit card to continue the payment

Johannes Ernst: you can’t take the one already on the account?

Tanika McCrary: It’s not on the ordering system.

Tanika McCrary: I would need the information all over again.

Johannes Ernst: Visa 4147 0985 8270 5612 exp 03/16, # 687

Tanika McCrary: Thank you

Johannes Ernst: So are we done? When will it show up on my doorstep?

Tanika McCrary: Your Cart Number: CMW1KGP001JHC9U

Tanika McCrary: It should be there in 3-5 business days

Tanika McCrary: You also, will be getting an email to accept the terms & conditions

Johannes Ernst: I take this break as we are done. I’m looking forward to receiving the package. If there are any further issues, you have my e- mail address. Have a nice day.